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RESPONSIBLE GAMING

RESPONSIBLE GAMING

RESPONSIBLE GAMING AND GAMBLING HARM PREVENTION

Must be 18 years of age or older to play New York Lottery games. Please play responsibly and within your limits.
If you or someone you know has a gambling problem, assistance is available by calling 1-877-8-HOPENY (1-877-846-7369), texting the keyword HOPENY to 467369, or visiting the New York State Office of Addiction Services and Supports (OASAS) at https://oasas.ny.gov/gambling or the New York Council on Problem Gambling at http://nyproblemgambling.org.
Information, resources, counseling, and referral services are available 24 hours a day, 7 days a week.

Commitment to Responsible Gaming

Jake’s 58 Casino Hotel is committed to promoting responsible gaming and mitigating harms associated with gambling. The facility’s policies and programs are designed to ensure a safe and secure environment for all patrons and employees while maintaining compliance with New York State regulations.

Jake’s 58 supports state-led initiatives that encourage responsible gaming and provides patrons with access to information, resources, and assistance to help them make informed decisions.

Recognizing Harms Associated with Gambling

Gambling can be a form of entertainment, but it can also lead to financial, emotional, or social harms.
Signs that gambling may be becoming harmful include:

  • Financial challenges or debt

  • Spending more time or money gambling than intended

  • Neglecting responsibilities or relationships

  • Feeling anxious or preoccupied with gambling

  • Isolating from family or friends

Learn more by visiting OASAS Gambling Harms Resources.

Self-Assessment

To evaluate your own gambling behavior, you may complete the OASAS Gambling Behaviors Survey available on the OASAS website. This tool is designed to help individuals reflect on their gambling habits and identify whether they may be at risk for gambling-related harms.

Voluntary Self-Exclusion

The Voluntary Self-Exclusion Program allows individuals to exclude themselves from gaming activities at Jake’s 58 Casino Hotel and all other entities licensed, permitted, or registered by the New York State Gaming Commission.
Individuals may choose exclusion periods of one year, three years, five years, or lifetime. Enrollment in this program is entirely voluntary and must be initiated by the individual seeking exclusion.

Self-exclusion forms and information are available through the following methods:

  • Download and print forms.

  • Contact the Security Department at (631) 881-6022 to request forms by mail

  • Ask in person for assistance from any associate, the manager on duty, or any security officer

Completed forms can be submitted:

  • In person at Jake’s 58 Casino Hotel with valid government-issued photo identification (a photograph will be taken for identification purposes)

  • By mail (must include a notarized form and a current photo of the individual)

Mailing address:
Jake’s 58 Casino Hotel
3635 Express Drive North
Islandia, NY 11749

Self-excluded individuals are removed from all marketing and mailing lists, cannot receive complimentary goods or participate in promotions, and may be subject to arrest for trespass if found on the gaming floor during an active exclusion period. Any winnings obtained while self-excluded are subject to forfeiture.

Employee Training

All Jake’s 58 Casino Hotel employees receive annual problem gaming awareness training.
This training ensures that staff can identify signs of potential gambling-related harms and respond appropriately when approached by guests seeking assistance or displaying concerning behaviors.

Signage and Information Availability

Responsible gaming messages, age restriction information, and problem gambling resources are displayed:

  • On the Jake’s 58 website

  • On all gaming machines and printed literature

  • On Player’s Club cards

  • Throughout the property via digital signage and informational posters

Pamphlets and brochures providing assistance resources are also available within the facility.

Local and State Resources

If you or someone you know may be experiencing gambling-related harms, confidential help and support are available:

New York State HOPEline:
Call: 1-877-8-HOPENY (1-877-846-7369)
Text: HOPENY to 467369
Available 24 hours a day, 7 days a week

Long Island Problem Gambling Resource Center (PGRC):
Phone: (516) 226-8342
Email: longislandpgrc@nyproblemgambling.org
Website: NYProblemGambling.org

Additional Resources:


Need to talk with someone?
24/7 confidential help and support are available for anyone affected by the harms associated with gambling or substance use.
Call 1-877-846-7369 (HOPENY)
Text 467369 (HOPENY)
Learn more about the HOPEline


Gambling too much?
For anonymous, personalized feedback, take the OASAS Gambling Behaviors Survey.
For immediate help, contact the NYS HOPEline at 1-877-846-7369 or text HOPENY to 467369.